Nonconformities

Non-conformities are a framework for continuous improvement. If you register them consistently in Moment, the program will give you the tools to monitor and address areas of concern.

Registering non-conformities

Non-conformities can be registered in several ways, ensuring a low threshold to register any deviation, no matter their size or impact.

Non-conformities can be registered from:

• Projects (under Quality / Checklist)

• From Tasks (bottom right corner of the task)

• Or from your timesheet

Registering tasks from non-conformities

Non-conformity templates

In order to make the registration of non-conformities as effortless as possible, you can create standard templates. If necessary, these templates can also be altered to reflect different degrees of relevancy or importance.

In the video above you can see the different fields available for registering non-conformities. These fields contain the following info:

Short title

Write a short title regarding the discovered non-conformity

Discovered by

Choose the co-worker that discovered the non-conformity

Discovered date

The date the non-conformity was discovered

Responsible

The person responsible for implementing relevant actions to correct the non-conformity

Who is closing

The person responsible for closing the non-conformity when the relevant issues have been addressed

Notification method

Select how the responsible co-workers will be notified about a new non-conformity. A notification will be sent both to the person added under "Responsible" and "Who is closing?".

Choose between notifications directly in Moment (through the notification bell), by Moment Mobile (App) or by e-mail (as registered in Moment).

Follow-up tasks

To really get a coherent Quality environment in Moment, it is strongly suggested to register and use tasks in Moment. You can read more about tasks here.

From non-conformities, you can also register follow-up tasks to ensure actions are being taken to prevent similar non-conformities in the future.

It is important to note from the picture above, that you can select either to create a new task, select an existing task or choose a task from a project template. You can read more about project templates here.

You can also create custom tags to categorize your non-conformities. Read more in this article.

Non-conformities Report

To review your registered non-conformities, go to Non-conformities Report. Here you can filter and group your items as you like, and easily see the impact of your registered non-conformities and if they're closed or not: